Why do you show drawings of your furniture instead of photographs?
Working with drawings is the nature of our business because we custom build every piece of our furniture. Custom building upholstered furniture offers many possible combinations of frames, arms, feet, cushions, etc. – features that can be interchanged to create the unique, one-of-a-kind pieces that our clients look to us for. Drawings allow our clients to work without the distractions that are inherent with photographs.
You say "features can be interchanged". Explain.
Not every piece of our furniture can be modified, but if you like the size and look of one piece and would rather have the arms or feet of another, just ask us (some modifications may require additional charges). You can even ask us to build something that you have seen somewhere else! Just email us with any information you have (i.e. a link to the furniture style you're interested in, dimensions of the style you like, or a digital photo) and we'll get back to you with a price quote.
What forms of payment do you accept?
We accept checks, money orders, Visa or MasterCard (that bill to a U.S. address). We also accept certified bank checks. (please discuss this form of payment with your Customer Service representative).
Do you collect state sales tax?
No. We are to the trade only.
When Can I Expect My Order?
Because ALL of our furniture is custom-made, delivery times may vary slightly. Typically, the time needed to build a sofa or chair is approximately 6 to 8 weeks. This is only an estimate, NOT a guarantee. Occasional slowdowns may occur because of availability of frames, fabrics, or leathers.
How do I check the status of my order?
Please call us at 1.888.565.8130 from 8:00 a.m. to 5:00 p.m. Eastern Time to check the current status or track your order, or email us. Emails are responded to within 24 hours.
If you have a question that we did not address here, contact us and we will respond to you personally. Call us at 1.888.565.8130 from 8:00 am to 5:00 pm Eastern Time to speak with someone in our Customer Service department firstname.lastname@example.org.